FAQS

I would love to create a custom wedding invitation suite. How do I get started?
We gladly welcome custom designs and look forward to hearing your vision!  You can view our ordering process here , then fill out our contact form once you're ready to begin.  We promise to guide you every step of the way!

What's included with each order?
Each custom invitation suite comes printed on one of our beautiful standard papers and includes the following: a custom designed invitation, an enclosure card of your choice, an outer envelope in the color of your choice, envelope printing with both recipient and return addresses, and an upgrade of your choice consisting of either a solid colored envelope liner or double thick paper - you pick!  All design, printing, and finishing services are included. We also offer additional upgrades and these are quoted on a per item basis.

What type of upgrades do you offer?
We offer letterpress or foil printing, patterend envelope liners, die cutting, laser cutting, ribbon tying, wax seals, custom envelopes, upgraded papers, and fully assembled suites with drop shipping options available. Feel free to ask if you have a special requests in mind!

Do you offer proofs?
Always! We will not print anything without your final approval on the entire design. You will have the opportunity to make adjustments to your liking and we will be happy to accommodate up to 3 rounds of complimentary proof changes.  However, any design revisions requested beyond 3 complimentary proofs will be charged $20 per new proof.

Do you offer digital or printed proofs?
We always send digital proofs via email for your review and approval.  However, if you are requesting an actual hard copy proof, an additional $25 fee is applied.  Please allow extra time for production.

What if I find a spelling or grammatical error after approving a proof?
We ask that you carefully review proofs and double check for accuracy in spelling, names, dates, and punctuation. Any errors in wording or graphic design on the order after final approval has been received will result in the customer absorbing costs to fix the errors.

What forms of payments do you accept?
We accept credit card payments via Square or by Paypal. Both options are a secure and free way to process a payment and you do not need to be a member to do so. Cash or check payments are also accepted.

What if I need to cancel my order?
A $100 cancellation fee will be applied to an order that has not gone to print yet.  If an order has gone to print already, then the client will be responsible for any printing or production fees on any work that has been completed.

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